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The envelope charm · Campaign Studio

Messages members are glad to receive.

Write once and send on WhatsApp, SMS or email to members who opted in. Frequency caps, quiet hours and one-tap opt-out are built in, so your programme never turns into spam.

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Campaign StudioAwaiting send
Priya, the Deepavali silks arrive on 20 Oct. As a Gold member you can shop the collection from 17 Oct.10:00
Audience7,940 opted in
ChannelWhatsApp, then SMS
Frequency cap2 per member per week
Approved byMarketing lead

How it works

Campaign Studio, step by step.

  1. 01Pick the audience

    Start from a planner segment, a tier, a store or a saved filter. Only opted-in members are counted.

  2. 02Compose and preview

    Personalise with name, tier, points and nearest store. Preview on each channel before sending.

  3. 03Approve and schedule

    A second person approves. Schedule for a date and the members' local quiet hours are respected.

  4. 04Measure the result

    Delivery, reads, visits and revenue against a held-out control group.

Capabilities

What comes with Campaign Studio.

  • WhatsApp

    Approved templates through the WhatsApp Business Platform.

  • SMS

    DLT-registered templates for Indian sender rules.

  • Email

    Branded emails with your logo and colours.

  • Frequency caps

    A limit per member per week across every channel.

  • Quiet hours

    No messages late at night or early in the morning.

  • Triggered journeys

    Welcome, birthday, tier upgrade, points expiry and win-back.

In detail

Rules every campaign follows

Audience
Only members who opted into that channel
Frequency
Capped per member per week, set by your brand
Opt-out
One tap or reply STOP, honoured immediately on all future sends
Approval
Every campaign records who created it and who approved it

Questions

Campaign Studio questions

Will members be spammed?

No. Only opted-in members get messages, and frequency caps apply across all channels.

Can members check points on WhatsApp?

Yes. Members can message your business number to see their balance, tier and rewards.

Who pays for WhatsApp and SMS?

Messaging is billed at provider cost on your monthly invoice, with no markup on the Platinum plan.

Next charm on the braceletLoyalty Reports

The clasp closes

Your next bill could be the start of a regular.

Connect your billing counter, set your first points rule and enrol your first member the same week. The trial is the full product for up to 5,000 members.

Start 30-day free trial Contact support

Your store, counter 01

Bill no. 000001 · Member enrolled

  • Loyalty platform, 30 days$0.00
  • Members covered5,000
  • Points, tiers and rewardsIncluded
  • Referral CircleIncluded
  • AI Loyalty PlannerIncluded
  • Card required to startNo
Welcome points issued+200

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