Terms of Service

Who these terms are for

These terms apply to any business that creates a workspace on the platform to run a loyalty or membership programme, and to the people who use that workspace on its behalf. By signing up you confirm you are allowed to accept these terms for your business.

Your workspace

You are responsible for the accuracy of the details you give at sign up, for keeping login details safe and for the actions of users you invite. Tell us promptly through the Member Desk if you believe an account has been accessed without permission.

Your loyalty programme

You decide the points rules, tiers, rewards, referral terms and campaigns of your programme, and you are responsible for honouring them to your members. You must show members clear programme terms, including how points are earned, what they are worth and when they expire.

Points and rewards are promises between you and your members. They have no cash value with us and cannot be transferred between brands unless you join a coalition programme that allows it.

Member consent and messaging

• Enrol members only with their clear consent
• Send marketing messages only to members who opted into that channel
• Use approved WhatsApp templates and DLT-registered SMS templates where required
• Honour opt-out and deletion requests without delay
• Do not upload sensitive personal data such as health, religion or caste

AI Loyalty Planner

Suggestions from the planner are recommendations. A person in your team must approve each campaign before it is sent, and you remain responsible for what is sent to your members. Do not use the planner to target members on sensitive traits.

Free trial

The free trial lasts 30 days and covers up to 5,000 members. At the end of the trial you can choose a paid plan. If you do not, your workspace is paused and your data is kept for 30 days so you can export it or continue later.

Plans and billing

Paid plans are billed monthly or yearly per active member, subject to the plan minimum. An active member is one who earns or redeems points, or receives a campaign, in that month. WhatsApp, SMS and email charges from providers are billed in addition at cost. Prices are in US dollars and exclude applicable taxes.

Acceptable use

• No unsolicited bulk messaging or purchased contact lists
• No attempts to break, probe or overload the platform
• No reselling of the platform without a written agreement
• No unlawful, misleading or harmful rewards or campaigns

Your data

You own your business data and your members' data. You can export it at any time in CSV, and on higher plans through the API. We process member data on your behalf as described in the Privacy Policy.

Availability and support

We work to keep the platform available at all times and schedule maintenance outside peak retail hours. If billing at the counter is interrupted, the counter app queues points and applies them when the connection returns.

Suspension and closing

You can close your workspace at any time. We may suspend a workspace that breaks these terms, puts members at risk or remains unpaid, and will give notice where we reasonably can.

Liability

The platform is provided with reasonable care and skill. To the extent the law allows, our total liability in any twelve months is limited to the fees you paid in that period, and neither side is liable for indirect or consequential losses.

Governing law

These terms are governed by the laws of India, and the courts at Chennai have jurisdiction over any dispute.