Refund and Cancellation
Plain answers on stopping a plan, getting money back and what happens to your data and your members' points.
Free trial
The 30-day trial is free and needs no card. Nothing is charged when it ends unless you choose a paid plan.
Cancelling a monthly plan
You can cancel at any time from the billing settings of your workspace. The plan stays active until the end of the current billing month, and you are not charged again. Monthly fees already paid are not refunded for partial months.
Cancelling a yearly plan
If you cancel a yearly plan within 30 days of payment, we refund the full amount less active-member usage for those days. After 30 days, the plan stays active until the end of the paid year and is not renewed.
Messaging charges
WhatsApp, SMS and email charges are passed on from providers once messages are sent, so they cannot be refunded. Messages that fail to deliver because of a platform fault are credited to your next invoice.
Billing errors
If you are charged twice or charged for active members you did not have, tell us through the Member Desk within 60 days. Confirmed errors are refunded to the original payment method within 10 working days.
Your members' points
Cancelling your subscription does not cancel the promises made to your members. Before closing, export member balances so you can honour or settle outstanding points under your programme terms.
Data after cancellation
Your data stays available for export for 30 days after your plan ends, and is then deleted.
Questions about this page can be sent through the Member Desk.